Our Materials & Waterproof Promise
Q: Is your jewelry really waterproof and tarnish-free?
A: Yes, 100%. We know the skepticism around “waterproof” jewelry, but our pieces are truly built for real life. Aovara Jewelry is crafted with a premium stainless steel base and coated with 18K gold using an advanced PVD (Physical Vapor Deposition) process. This makes our plating up to 10x stronger than standard gold plating. You can shower, sweat, swim in the ocean, and apply lotion without worrying about fading or tarnishing.
Q: Will your jewelry turn my skin green?
A: Never. The “green skin” effect is caused by cheap metals like copper or brass reacting with your skin’s oils. Our jewelry is made exclusively from high-grade, hypoallergenic stainless steel, which contains zero copper, lead, or nickel. It is completely safe for everyday wear.
Q: Is it safe for sensitive skin?
A: Absolutely. Since our base metal is surgical-grade stainless steel and is 100% nickel-free and lead-free, it is highly recommended for those with sensitive skin or metal allergies.
Q: How should I care for my Aovara pieces?
A: Our jewelry is low-maintenance by design. You don’t need to take it off for your daily routine. However, to keep the 18K gold shine looking its absolute best for years, we recommend giving it a quick wipe with a soft cloth if it comes into contact with harsh chemicals (like heavy perfumes, chlorine pools, or strong cleaning supplies).
Shipping & Delivery
Q: Where do you ship from?
A: All Aovara pieces are designed, meticulously inspected, and shipped directly from our primary manufacturing and fulfillment center in Shenzhen, China. This direct-to-consumer model allows us to cut out the middlemen and offer you premium 18K gold-plated jewelry at a fraction of the traditional retail price.
Q: How long does shipping take?
A: We process all orders within 1-3 business days. Once dispatched, standard global shipping typically takes:
- United States & Canada: 7-12 business days
- United Kingdom & Europe: 8-15 business days
- Australia & New Zealand: 8-15 business days
- Rest of the World: 10-20 business days (Note: Expedited shipping options are available at checkout for faster delivery).
Q: Do you offer free shipping?
A: Yes! We offer FREE standard global shipping on all orders over $50 USD. For orders under $50, a flat-rate shipping fee will be calculated at checkout based on your location.
Q: How can I track my order?
A: As soon as your order leaves our facility, you will receive a shipping confirmation email containing your tracking number and a link to trace your package every step of the way.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely in love with your everyday essentials. If you are not entirely satisfied, we gladly accept returns within 7 days of the delivery date. Items must be unworn, in their original condition, and returned in their original packaging.
Q: Are there any items that cannot be returned?
A: For strict health and hygiene reasons, we cannot accept returns or exchanges on pierced earrings unless they arrive damaged or defective.
Q: What if my item arrives damaged?
A: We conduct strict quality control before shipping, but if a piece arrives damaged during transit, please email us at [Lisaxrcraft@outlook.com] within 48 hours of delivery with a photo of the item, and we will send a free replacement immediately.
Wholesale & B2B
Q: Do you supply to independent boutiques and global retailers?
A: Yes! As the direct manufacturer and brand operator, Aovara Jewelry supplies premium waterproof jewelry to independent boutiques, concept stores, and online retailers worldwide. We offer highly competitive wholesale margins and stable supply chains.
Q: What is your Minimum Order Quantity (MOQ) for wholesale?
A: We aim to support businesses of all sizes. Our standard wholesale MOQ is highly accommodating, starting at just [Minimum order of 50pcs] . We offer tiered volume discounts for larger orders.
Q: Do you offer white-labeling or custom packaging?
A: Absolutely. We offer comprehensive OEM/ODM services, including custom laser engraving, branded jewelry cards, and velvet pouches for our B2B partners.
Q: How do I apply for a wholesale account?
A: It’s easy! Please reach out to our B2B team directly at [Lisaxrcraft@outlook.com] with a brief introduction of your business. Our wholesale manager will send you our latest catalog and line sheet within 24 hours.
